Privacy Policy

1. Introduction

Welcome to EmotionallyCrazyDaily.com (“we,” “us,” or “our”). We operate a website offering information about water sport activities, bookings, and related services in the Miami Beach area. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website at https://emotionallycrazydaily.com (the “Site”).

This policy applies to all visitors, users, and others who access the Site. By using our Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

2. Information We Collect

2.1 Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Fill out a contact form or subscribe to our newsletter
• Make a booking or reservation for water sport activities
• Submit a testimonial or review
• Send us an email or contact us directly

This information may include your name, email address, phone number, mailing address, payment information, and any other information you choose to provide.

2.2 Information Collected Automatically

When you access our Site, we automatically collect certain information about your device and usage, including:

• Device & Browser Data: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time and date of your visit, time spent on pages, referring/exit pages, click patterns, and other diagnostic data.
• Location Data: Approximate geographic location derived from your IP address.

2.3 Cookies & Similar Technologies

We use cookies, web beacons, pixels, and similar tracking technologies to collect information. See Section 5 for details.

3. How We Use Your Information

We use the information we collect for the following purposes:

• Provide & Maintain Services: To operate our Site, process bookings, and deliver the services you request.
• Communicate With You: To respond to inquiries, send booking confirmations, and provide customer support.
• Marketing & Newsletters: To send promotional materials, special offers, and updates — only with your explicit consent where required by law. You may opt out at any time.
• Improve Our Site: To analyze usage trends, monitor Site performance, and enhance user experience.
• Security & Fraud Prevention: To detect, prevent, and address technical issues, fraud, and unauthorized access.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.

4. Legal Bases for Processing (GDPR)

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, we process your personal data under the following legal bases as defined in the GDPR:

• Consent (Art. 6(1)(a)): Where you have given clear consent for us to process your personal data for a specific purpose (e.g., newsletter subscriptions, marketing emails, non-essential cookies).
• Contractual Necessity (Art. 6(1)(b)): Where processing is necessary for the performance of a contract with you (e.g., processing a booking).
• Legitimate Interests (Art. 6(1)(f)): Where processing is necessary for our legitimate business interests, such as improving our Site, preventing fraud, and ensuring security, provided these interests are not overridden by your rights.
• Legal Obligation (Art. 6(1)(c)): Where processing is necessary to comply with a legal obligation.

You may withdraw your consent at any time by contacting us at support@emotionallycrazy.com. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Cookies & Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience, analyze Site traffic, and understand where our visitors come from.

5.1 Types of Cookies We Use

• Strictly Necessary Cookies: Essential for the Site to function properly. These cannot be switched off.
• Analytics/Performance Cookies: Help us understand how visitors interact with our Site by collecting anonymous, aggregated data.
• Functionality Cookies: Allow the Site to remember choices you make (such as language or region) and provide enhanced features.
• Marketing/Targeting Cookies: Used to deliver relevant advertisements and track the effectiveness of marketing campaigns.

5.2 Managing Cookies

When you first visit our Site, you will be presented with a cookie consent banner. You can choose which categories of cookies to accept. You may also manage cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the Site.

5.3 Do Not Track Signals

Some browsers transmit “Do Not Track” (DNT) signals. We currently honor DNT signals where technically feasible. However, there is no uniform standard for responding to these signals, and we cannot guarantee all third-party services respect DNT.

6. Sharing & Disclosure of Information

We do not sell your personal information. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who perform services on our behalf, such as payment processing, email delivery, website hosting, and analytics. These providers are contractually obligated to protect your data and use it only for the purposes we specify.
• Legal Requirements: When required by law, regulation, legal process, or governmental request.
• Business Transfers: In connection with a merger, acquisition, reorganization, or sale of assets, in which case your data may be transferred as part of that transaction.
• With Your Consent: In any other circumstances where we have your explicit consent to share.
• Protection of Rights: To enforce our Terms of Service, protect our rights, privacy, safety, or property, and to respond to emergencies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal, accounting, or reporting requirements. When determining the appropriate retention period, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for which we process the data, and applicable legal requirements.

When personal information is no longer needed, we will securely delete or anonymize it. If deletion is not immediately possible (for example, because the information is stored in backup archives), we will securely isolate it from further processing until deletion is possible.

8. Your Rights Under the GDPR

If you are a resident of the EEA, the United Kingdom, or Switzerland, you have the following rights regarding your personal data:

• Right of Access (Art. 15): You may request a copy of the personal data we hold about you.
• Right to Rectification (Art. 16): You may request correction of inaccurate or incomplete personal data.
• Right to Erasure (Art. 17): You may request deletion of your personal data (“right to be forgotten”), subject to certain legal exceptions.
• Right to Restriction (Art. 18): You may request that we restrict the processing of your personal data under certain conditions.
• Right to Data Portability (Art. 20): You may request to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object (Art. 21): You may object to the processing of your personal data based on legitimate interests or for direct marketing purposes.
• Right to Withdraw Consent (Art. 7(3)): Where processing is based on consent, you have the right to withdraw that consent at any time.
• Right to Lodge a Complaint: You have the right to lodge a complaint with a supervisory authority in your country of residence.

9. Your Rights Under the CCPA/CPRA

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA):

• Right to Know: You may request that we disclose the categories and specific pieces of personal information we have collected about you, the sources of collection, the business purposes, and the categories of third parties with whom we share it.
• Right to Delete: You may request deletion of personal information we have collected from you, subject to certain exceptions.
• Right to Correct: You may request that we correct inaccurate personal information we maintain about you.
• Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale or sharing of your personal information. We do not sell or share your personal information as defined under the CCPA/CPRA.
• Right to Limit Use of Sensitive Personal Information: If we collect sensitive personal information, you may request that we limit its use to what is necessary to perform our services.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights. You will not receive different pricing, a different quality of service, or be denied service for exercising your rights.

How to Submit a Request

You or your authorized agent may submit a verifiable consumer request by emailing us at support@emotionallycrazy.com. We will verify your identity before fulfilling any request. We will respond to verifiable consumer requests within 45 days. If we need additional time, we will inform you of the reason and extension period (up to an additional 45 days).

Categories of Personal Information Collected

In the preceding 12 months, we may have collected the following categories of personal information as defined by the CCPA:

• Identifiers (name, email address, IP address, phone number)
• Internet or other electronic network activity information (browsing history, search history, interaction with our Site)
• Geolocation data (approximate location based on IP address)
• Commercial information (booking records, transaction history)

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. If we transfer personal data from the EEA, UK, or Switzerland to a country that has not been deemed to provide an adequate level of data protection, we will implement appropriate safeguards such as Standard Contractual Clauses (SCCs) approved by the European Commission, or rely on other legally recognized transfer mechanisms to ensure your data is protected in accordance with this Privacy Policy.

11. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption of data in transit (SSL/TLS), access controls, secure server infrastructure, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that poses a high risk to your rights and freedoms, we will notify you and the relevant supervisory authority as required by applicable law.

12. Children’s Privacy

Our Site is not intended for children under the age of 16 (or under 13 where COPPA applies). We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal data from a child without verified parental consent, we will take steps to delete that information as soon as possible. If you believe a child has provided us with personal information, please contact us at support@emotionallycrazy.com.

13. Third-Party Links

Our Site may contain links to third-party websites, services, or content that are not operated or controlled by us. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of every site you visit. We are not responsible for the content, privacy policies, or practices of any third-party websites or services.

14. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. When we make material changes, we will update the “Last Updated” date at the top of this page and, where appropriate, notify you by email or through a prominent notice on our Site. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

• Email: support@emotionallycrazy.com
• Website: https://emotionallycrazydaily.com

For GDPR-related inquiries, you may also contact the relevant Data Protection Authority in your jurisdiction. For CCPA/CPRA-related inquiries, California residents may also contact the California Attorney General’s office.